Privacy Policy

This Privacy Policy describes how Treehouse Toys (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from https://www.treehousetoys.ca.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and data necessary to process your purchases. Additional information may be collected if you contact us for customer support. "Personal Information" refers to any data that can uniquely identify an individual.

a) Device Information

  • Examples collected: Web browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and interactions with the Site.

  • Purpose: To ensure accurate loading of the Site and to analyze usage for improvements.

  • Source: Automatically via cookies, log files, web beacons, tags, or pixels.

  • Shared with: Shopify, and relevant analytics or marketing service providers.

b) Order Information

  • Examples collected: Name, billing/shipping address, payment details (credit cards, etc.), email, and phone number.

  • Purpose: To process your orders, fulfill contracts, handle payments, arrange shipping, prevent fraud, and provide customer service or marketing (with your consent).

  • Source: Directly from you.

  • Shared with: Shopify, payment processors, shipping partners, and customer service tools.

c) Customer Support

  • Examples collected: Contact details and order history (as applicable).

  • Purpose: To assist with any support inquiries.

  • Source: Directly from you.

  • Shared with: Our customer support system providers, if applicable.

2. Minors

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe your child has provided us with personal data, please contact us to request deletion.

3. Sharing Personal Information

We may share your information with:

  • Shopify, our e-commerce platform: Shopify Privacy Policy

  • Service providers (payment processors, shipping couriers, analytics/marketing platforms)

  • Legal authorities if required (to comply with laws or respond to legal requests)

4. Behavioural Advertising

We may use your information for targeted advertising. For example:

  • Google Analytics helps us understand customer usage.

  • You may see our ads on other websites after visiting ours due to cookies or pixels.

To opt out of targeted ads:

5. Using Personal Information

We use your information to:

  • Provide and deliver products and services

  • Process payments and fulfill orders

  • Communicate with you about your order or promotions

  • Screen for potential fraud or misuse

6. Your Rights

a) GDPR (for EEA Residents)

If you reside in the European Economic Area (EEA), you have the right to:

  • Access your personal information

  • Correct, update, or request deletion

  • Object to or limit certain processing

  • Data portability

We process your information under lawful bases such as your consent, fulfilling our contract with you, legal obligations, or our legitimate interests.

Data is initially processed in Ireland, and may be transferred to Canada or the United States. See Shopify GDPR Info for more details.

b) CCPA (for California Residents)

If you are a California resident, you may:

  • Request access to the personal data we hold (“Right to Know”)

  • Request correction, deletion, or portability of your information

  • Designate an authorized agent to make requests on your behalf

We do not sell your personal information as defined by the CCPA.

7. Cookies

Cookies help improve your experience by:

  • Remembering login and region preferences

  • Tracking usage for site performance and advertising

Most cookies we use are persistent (lasting up to 2 years), while some are session-based.

You can manage cookies in your browser settings. Visit www.allaboutcookies.org for more info.

Blocking cookies may affect your experience and limit features.

8. Do Not Track

Our Site does not respond to Do Not Track signals, as there is no consistent industry standard on how to handle them.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Please review it periodically.

10. Contact Us

If you have any questions or complaints about our privacy practices, contact us at:

📧 info@treehousetoys.ca